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About Us
In choosing to view or order from this website, you understand and agree with the following:

GRAMMA'S products are not medicines, but 'Herbal Food Supplements' used to improve, manage and maintain optimum 'whole-body' health. Built on centuries of ancestral heritage, 'self-healing' knowledge and traditional practices, which is based on the ancient holistic principle that 'Natural Foods are meant to Feed & Heal'.

GRAMMA'S embraces the fundamental DIVINE LAWS of Life & Nature as bestowed by the Universal Creator (i.e. 'Supreme Law' - which is superior to all man-made laws);

GRAMMA'S intention is to impart the truth about its products, benefits and health information; and not to mislead, act irresponsibly or exploit the vulnerable.

To order GRAMMA'S products or gain access to 'all' of the information on this website, you agree to complete and return GRAMMA'S Declaration Form ('The Declaration of Truth') and set up a free account.

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GRAMMA'S are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
GRAMMA'S
P.O.Box 218
London,
E6 6BG
United Kingdom

Phone: (+44) 020 8 470 8751

Making A Purchase
Before you can purchase GRAMMA'S products you will need to complete and return a Declaration Form ('Declaration of Truth').

From then on, making a purchase could not be easier. Just browse our store, and add any item(s) that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. However we will take payment for items on pre-order. You may send your credit card information via phone or fax.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
PLEASE NOTE: Alongside delivery, a Packaging & Handling charge will be added to your order.

UNITED KINGDOM:
Weights (KG) Parcel Quantities Price

2nd Class 'not' signed :
*Royal Mail 2nd Class - delivery aim 3 working days.

.101 1 £2.95
.200 1 £2.95
............................................................................................................................................................................

[ SIGNED FOR / 'TRACKED' ]

2nd Class signed for:
*Royal Mail Signed For® 2nd Class - delivery aim, 3 working days.

.101 1 £3.95
2kg 1 £3.95
2.4 1 £6.00
5. 1 £6.00
10 1 £8.50
15 1 £11.50
............................................................................................................................................................................

1st Class signed for:
*Royal Mail Signed For® 1st Class - delivery aim, 1 working day.

.500 1 £4.35
1kg 1 £4.95
1.1 1 £6.50
2 1 £6.50
2.4 1 £6.50
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[ GUARANTEED SERVICES ]: (Royal Mail, Parcelforce)

Royal Mail *Special Delivery Guaranteed by 1pm

.500 1 £7.25
1 1 £8.55
2 1 £11.00
2.4 1 £11.00
............................................................................................................................................................................

Parcel Force: *Guaranteed delivery within 24 hours

2.01 1 £16.49
5 1 £17.48
10 1 £20.90
15 1 £27.64
............................................................................................................................................................................

Parcel Force: *Guaranteed delivery within 48 hours

2.01 1 £12.98
5 1 £12.98
10 1 £16.40
15 1 £23.14

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CHANNEL ISLANDS:
*1st Class signed for:
Royal Mail Signed For® 1st Class - deliver aim 1 working day.

Weights (KG) Parcel Quantities Price
500 1 £4.40
1kg 1 £4.40
............................................................................................................................................................................
1.2 1 £6.50
2 1 £6.50
5 1 £16.85
10kg 1 £22.90
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Royal Mail *Special Delivery Guaranteed by 1pm

Weights (KG) Parcel Quantities Price
500 1 £8.55
1kg 1 £8.55
2.kg 1 £11.00
5kg 1 £26.60
10kg 1 £26.60

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2nd Class signed for:
Royal Mail Signed For® 2nd Class - deliver aim 3 working days.

Weights (KG) Parcel Quantities Price
500 1 £3.90
1kg 1 £3.90
2.kg 1 £3.90
5kg 1 £14.75
10kg 1 £21.25
............................................................................................................................................................................


REPUBLIC OF IRELAND:
*Royal Mail International Tracked - 3 to 5 working days delivery aim.

Weights (KG) Parcel Quantities Price
500 1 £12:18
600 1 £13.62
700 1 £13.62
800 1 £15.00
............................................................................................................................................................................
1.2 1 £16.32
2 1 £19.92
3.6 2 £36.24
4.8 2 £39.84
6 3 £56.16
7.2 3 £59.76
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[ 'Not Tracked' ]:
*Royal Mail International 3 to 5 working days delivery aim.

Weights (KG) Parcel Quantities Price
500 1 £8.05
600 1 £10.70

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EUROPE:

Europe: (Belgium, Netherlands, Luxembourg)
*Royal Mail International Tracked -3 to 5 working days delivery aim

Weights (KG) Parcel Quantities Price
1.2 1 £16.32
2 1 £19.92
3.6 2 £36.24
4.8 2 £39.84
6 3 £56.16
7.2 3 £59.76
............................................................................................................................................................................

Europe: France, Germany, Denmark
*Royal Mail International Tracked - 3 to 5 working days delivery aim

Weights (KG) Parcel Quantities Price
1.2 1 £16.32
2 1 £19.92
3.6 2 £36.24
4.8 2 £39.84
6 3 £56.16
7.2 3 £59.76
............................................................................................................................................................................

Europe: Italy, Spain, Portugal, Greece
*Royal Mail International Tracked - 3 to 5 working days delivery aim

Weights (KG) Parcel Quantities Price
1.2 1 £16.32
2 1 £19.92
3.6 2 £36.24
4.8 2 £39.84
6 3 £56.16
7.2 3 £59.76


Europe: Latvia, Hungary, Malta, Monaco, Poland, Sweden, Finland.
*Royal Mail International Tracked - 3 to 5 working days delivery aim.

Weights (KG) Parcel Quantities Price
1.2 1 £16.62
2 1 £19.92
3.6 2 £36.24
4.8 2 £39.84
6 3 £56.16
7.2 3 £59.76
............................................................................................................................................................................

REST OF EUROPE:
*Royal Mail International Tracked & Signed - 3 to 5 working days delivery aim.

(includes Estonia, Belarus, Albania, Armenia, Bosnia-Herzegovina, Czech Republic, Georgia, Hungary, Liechtenstein, Macedonia (FYROM), Moldova, Norway, Romania, Russia, San Marino, Switzerland,
Turkey, Ukraine, Vatican City State).

Weights (KG) Parcel Quantities Price
1.2 1 £13.60
2 1 £16.60
3.6 2 30.20
4.8 2 33.20
6 3 46.80
7.2 3 49.80

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USA, CANADA
*Royal Mail International Tracked - 5 to 7 working days delivery aim

Weights (KG) Parcel Quantities Price
500 £12.50
600 £14.90
800 £17.30
1kg £17.30
............................................................................................................................................................................

1.2 1 £18.60
2 1 £22.45
3.6 2 £41.05
4.8 2 £44.90
6 3 £63.50
7.2 3 £67.35
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[ 'Not Tracked']:
*Royal Mail International Standard -5 to 7 working days delivery aim.

Weights (KG) Parcel Quantities Price
500 1 £8.05
600 1 £10.70
............................................................................................................................................................................



AUSTRALIA, JAPAN, SINAGPORE:
*Royal Mail International Tracked - 5 to 7 working days delivery aim

Weights (KG) Parcel Quantities Price
1.2 1 £19.70
2 1 £24.35
3.6 2 £44.05
4.8 2 £48.70
6 3 £68.80
7.2 3 £73.05
_______________________________________________________________________________________

[ 'Not Tracked'] :
*Royal Mail International Standard - 5 to 7 working days delivery aim

Weights (KG) Parcel Quantities Price
500 1 £8.05
600 1 £10.70
700 1 £11.40
800 1 £14.05
900 1 £14.05




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RECIEVING YOUR PARCELS.

Upon delivery, UK customers will typically receive '1' parcel, unless the weight exceeds 10-15kg, then '2' (or more) parcels will be received.

Overseas customers may receive more than '1' parcel if the weight exceeds 2kg. On completing your order, you will be notified of the parcel quantities expected upon delivery. Please see comprehensive example below based on our Ready-Made Herbal Teas.


Bottle(s) Weights (KG) Parcel Quantities
1. 1.2 1
2. 2 1
3. 3.6 2
4. 4.8 2
5. 6 3
6. 7.2 3


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Delivery Schedule
Where possible we will ship orders out the same day they are received. Depending on your location and shipping method specified by you, we will strive to send your order to you as follows :

UNITED KINGDOM

Royal Mail
1st Class Service - (Signed for : 1-2 working day)
2nd Class Service - (Signed: (3-5 working days)
2nd Class Service - (Unsigned: (3-5 working days)
2nd Class Service (Courier signed : 3-5 working days)

Guaranteed Services:
Royal Mail Special Delivery (Guaranteed Next Day Service 'with tracking' By 1pm)
Parcelforce 24 (Guaranteed 24 hours 'with tracking' )
Parcelforce 48 (Guaranteed 48 hours 'with tracking' )

.......................................................................................


EUROPE & SOUTHERN IRELAND
Royal Mail International Tracked : (Air Mail . 3--5 working days).

USA & CANADA
Royal Mail International Tracked : (Air Mail . 3--5 working days).

REST OF THE WORLD
Royal Mail International Tracked : (Air Mail . 5--7 working days).

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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All Gramma's orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on UNITED KINGDOM (0208 470 8751) *INTERNATIONAL (+44 0208 470 8751) or email us using the contact us link on the store page, or write to us at GRAMMA'S, P.O. Box 218, East Ham, London E6 6BG, UNITED KINGDOM
Privacy Policy GRAMMA'S do not disclose customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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