Our Claims and Returns Policy

Claiming for lost or damaged products :
A change in Royal Mail’s policy means that they no longer refund us for loss or damage. Therefore, we advise customers to claim a full refund for the amount paid, including post and packaging. Customers must contact ‘The Claims Dept’ within 3 working days:

ROYAL MAIL
THE CLAIMS DEPARTMENT
FREEPOST, P.O. Box 740
Plymouth, PL9 7YB

In the event of any loss or damage experienced, please contact us a.s.a.p for us to arrange a replacement.

PLEASE NOTE - Unfortunately CITY LINK Couriers do not offer refunds for loss or damaged goods. In these cases, please contact us a.s.a.p to send out a replacement parcel.



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